Frequently Asked Questions
In addition to frequently asked questions, this section includes articles about common error messages and configuration flags.
Overview
Why can't I export lists or reports to PDF?
Why does the Revisions panel show changes that users did not make?
Financials FAQs
- How does <externalRefID> field in simplePayment XML file affect payments in IMOS?
- In the Voyage Invoice List, how do I delete Create Freight Invoice items from old Cargo contracts?
- What does it mean when an accrual line is red?
- Where do we view the comments entered upon invoice approval, rejection, or posting?
- Why are mirrored invoices not automatically created?
- Why are the Voyage Period Journals not picking up the offhire Bunkers and Hire?
- Why do I still see an invariant in my P&L after updating the business rules for a posted invoice?
- How to remove Estimated Bunker expenses from the Voyage P&L for consumption estimations that do not exist in the linked Estimate
- How are the date values in the Final Freight Statement populated?
- Why are payments for previously posted transactions missing from the database?
- Error Line 1 Ledger Code is blank Error creating I/C Journal for payment
- Why am I unable to select a bank for an invoice?
- What could happen if my PDA currencies do not match up with my FDA currencies?
- Why is there a line item highlighted in yellow on a Time Charter Bill/Payment?
- Why am I receiving a "Duplicate business rule found:" error when saving Business Rules?
- What should I do if I receive the error "Cannot open freight invoice properly, the link to fixture has been broken. This can occur if the owner/charterer is changed in the fixture after a freight invoice has been issued."?
- Why is my PDA not Updated by my FDA?
- Can Port Disbursement adjustments be hidden from the Actual column in the Voyage P&L?
- How many decimal places are used in the Veson IMOS Platform's back-end calculations?
- Why does the Actual Column Take a different Exchange Rate than the Posted Column for Freight Commission
- What does the message "Would you like to break the link and proceed with loading the invoice" mean?
- How to amend the Amt From/To (Upper/Lower Limit) at the Invoice Approvals Restrictions screen.
- Why are my TC Commissions inheriting the Due Date from my TCI Payment?
- Why does the system assign the same invoice number for the RELT voyage as it does for the parent voyage?
- How do I troubleshoot bunker variances for Model B setup?
- How do I export an invoice as an XML file?
Operations FAQs
- Why does Company Code in Voyage Manager differ from the Vessel Properties?
- How can I lock estimated values in the Voyage P&L?
- How do I add multiple load and discharge activities on the Cargo Handling form?
- How do I delete a Proforma DA or Final DA only?
- How do I delete Other Revenues/Expenses from a voyage?
- Why did Voyage Status change from Completed to Closed?
- Why does voyage bunker consumption not appear in the Voyage P&L?
- Why is a vessel's newly added fuel type not appearing in Voyage Bunkers?
- Why is voyage bunker consumption different from Vessel details?
- How does loaded and discharged LNG cargo impact Voyage Bunker Expenses?
- How can I add waypoints to a voyage itinerary?
- How can I approve a Veslink Form on a past consecutive voyage?
- How do I add drifting to my itinerary while my vessel is awaiting orders?
- Can I change a vessel name midway through a voyage?
- Why is bunker consumption in the Voyage P&L different from the linked Estimate?
- Why am I unable to add a commencing port?
- Why does my voyage fail to synchronize?
- Why does my freight invoice reflect CP Qty although CP terms say Bill By: BL Qty?
- How do I hide reversed line items in the Final Freight Statement?
- Why are the Voyage P&L (Act) and Voyage P&L (Est) columns blank in the Voyages list?
- Will the total port days at an M-port change after importing a cargo that is loaded/discharged at this port?
- Why only one freight rate is applied to different cargo grades in freight invoice?
- How to combine load/discharge itinerary lines of multiple cargoes into a single port record?
- Configurations to be updated at the start of a new calendar year
- What does Failed to synchronize cargo data mean?
- How do I reset the voyage status to correct commence date of a consecutive voyage?
- How do I delete a port from a Completed voyage?
- How do I derive Steam Hours from Port Activities in the Report Designer?
- How do I change the speed of a previously sailed leg of a voyage?
- Why can't I access Demurrage Root Cause Analysis?
- Can I Add a Second Ops Coordinator in a Voyage
- Why is Demurrage or Despatch not showing on the Actual P&L Column?
- How to invoice an external charterer for whole or parts of freight using Spot Out?
- Why am I unable to update the "Chtr Specialist" field?
- Why is there a discrepancy between the cargo booking screen and the database?
- Why did my actual tolls cost disappear from the P&L after entering port expenses?
- What does it mean when a transit port (port function P or I) is light blue in the itinerary?
- Why am I not able to change the voyage status from "Completed" to "Commenced"?
- Why is the despatch/demurrage invoice status in the Transaction Summary showing ‘Posted’ even though the invoice has not been posted?
- Why am I unable to save a voyage after correcting errors and warnings?
- How to search Port Expenses excluding rebills
- What does "Failed to include cargo info in fixture notification XML" mean when trying to save a voyage?
- Why do Transit Ports have their Port Sequence numbers change when adding or removing a port from the itinerary?
- What is the source of the Company column data in the Claims List?
- How can the Voyage Status for Claim Pending and Legal Hold be identified via Data Lake?
- How to include Financial Attachments in Voyages
- Unable to complete a voyage due to an error message "Activity reports have been entered after port departure at the last port"
- Why is the discharge port(s) in the operations itinerary not appearing in my CP Terms Details?
- Why is Cargo deleted when removed from a voyage itinerary?
Analytics FAQs
- How are Age Days calculated in the Report Designer?
- How do I add missing fields to the Data Map?
- Why am I asked to enter my Power BI credentials?
- Why does the data in a report or list not match what is found in the Voyage?
- Why are Net Daily (TCE) values mismatched between the Voyage P&L and Analytics reports?
- How to calculate difference between Estimated and Actual TCE?
- How should I use the "Apply to Join" Option in the Report Designer?
- Which table in Report Designer can I find Voyage Notes created in the Voyage Manager?
- Which data field is responsible for the Loading Rate value found in the Port Details Report for Laytime Calculations?
- What DBO should I use to get data?
- How to obtain a quotient with remainder as decimals when dividing in Report Designer
- How to change the default locale date format of report exports
- How do I remove "duplicate" rows in my report?
- Can I export a report that has quotation marks in the title?
- Why are there missing columns in a report despite those columns being added in the Report Designer?
- Where do I find the CO2 data in the Report designer?
- How do I get Bunker Lifting Date in Report Designer?
- Where to find the Bunker consumed data in Report Designer?
- How to use the Carbon Emissions table for Cargo Emissions Prorations?
Trading & Risk FAQs
- Why do I see exposure in the Trading P&L Summary for months that do not have planned liftings?
- Will COA liftings with a status of "inquiry" be taken into account when the Veson IMOS Platform calculates exposure for the Trading P&L Summary?
- Why does the Rate field for a Cargo contract in the Trade Details Drilldown report not match the Net Daily TCE in the linked Benchmark Estimate?
- What causes the "invalid culture identifier" error in downloading the Trade Details List?
- Why do I not see Unrealized P&L, Realized P&L, and Total P&L values in the list view?
- Why is a vessel being displayed under the Cargo Contract as well as TCI Contracts in the Trading P&L Summary Exposure Report?
- How to Enter Two Linked Cargos for the same Trade Period?
- Allocating Carbon Allowance Invoice to Companies Based on Settlement and Match Types
Chartering FAQs
- How are pricing terms selected?
- How is Daily Cost determined on the Speed Comparison Analysis form?
- Is it possible to uncancel a Cargo?
- Is it possible to uncancel a Fixture?
- Why is my address commission not imported from my TC In into my Estimate?
- How do I manually change the Bill By field in the Cargo of a mirrored relet voyage?
- Why are there two Payment Terms in a cargo contract?
- Why does my itinerary have duplicate passing points?
- How are estimated Port days calculated?
- Why am I not allowed to adjust the Time Charter Bill date?
- How to troubleshoot error - I/C Company is missing
- Why am I receiving "ERROR"- The TCO Delivery Port should only be specified on the first voyage for TC Out?
- Why is the Demurrage/Despatch missing in the Estimate PnL?
- Error: Voyage could not be loaded after deleting the TC contract the voyage was created from.
- Why are Hire Adjustment items not included in the Hire Statement?
- Why is my TC broker commission not reflected in the Voyage Estimate P&L?
- Is it possible to create multiple Port/Berth combinations in the Cargo COA itinerary?
- Why am I getting the message “Save error – unable to update voyages linked to cargo” when saving a cargo?
- Why does the Laycan Range value of a Cargo/VC In as viewed from the Cargo/VC In List differ from the laycan window indicated in the contract itself?
- How does Advanced Pricing rules in VC In COA and Cargo contract impact demurrage/despatch rates?
- If the delete button disappears from a Cargo, what steps should I take to make it return?
- On a TC In, how can I add a Broker at a different "From GMT", while keeping the first Broker?
- Why doesn't the column view of a user defined field automatically update when amended in the Data Center?
- Why don't I see any regions in the "Regions" section in Market Insights?
- What is the firmed CP Qty field?
- Carbon Calculator 'Include in PnL' by default
- How to make the Laycan period in the Cargo Booking to match the Laycan period in the cargo?
Time Charter FAQs
- How do I cancel a Time Charter contract?
- How do I clear the Last TCI Voy check box?
- How do I relink a Time Charter contract to a voyage?
- Why does my Time Charter contract's Proj/Act GMT Delivery field appear in red font?
- Why Period From date in TCO Bill is not based on Proj/Act GMT delivery date in TCO contract?
- FAQ - Explanation of Bunkers on Consumption
- How is TCO bunker adjustment calculated?
- What are the calculations behind each CVE "Rate Type"?
- Why am I unable to edit Bunker Breakdown in the Time Charter Out contract?
- Why is there no voyage number in Time Charter Commission Payment line item?
- Will the "To GMT" field for a hire rate in the Pricing grid of a Time Charter contract be extended automatically if the voyage redelivery is extended?
- Why does my Time Charter Hire amount seem incorrect?
Bunkering FAQs
- Is it possible to map the Port Charges value in a Bunker Invoice to the Port Expenses section rather than the Bunkers section of P&L Expenses?
- Why doesn't IMOS recognize bunker received quantity from Veslink Form?
- Why is the total closing bunker inventory price so low?
- Why are the bunker values in my Bunker Report incorrect but the voyage end quantity is correct?
- How do I correct a duplicate bunker lifting?
- Why does a bunker price remain in Voyage Bunkers even after the bunker requirement has been deleted, and how do I remove it?
- How to invoice multiple costs for each bunker requirement?
- Why are Bunkers Missing from the PnL?
- How to change the Initial bunker inventory on a Commenced and a Scheduled voyage.
- Why Are My Bunker Prices So Low On Consecutive Voyages?
Claims FAQs
- How to prevent linked Demurrage/Despatch costs from aggregating on a Freight Invoice
- Can I have two separate brokerage commission lines for the same Broker?
- Why port activities are not imported into laytime calculation?
- Why do the fields Total Demurrage Time, Demurrage Days, and Demurrage rate not show on the Laytime Calculation Report?
- Why is the broker commission on a demurrage invoice being calculated on net demurrage instead of total demurrage?
- Why am I getting the program message,"Error in update: Table task has been updated since last read, record cannot be saved." when creating a laytime claim invoice?
Voyage Reporting FAQs
- How do I register as an agent in Veslink?
- Why can't the port agent see the Forms link, such as Port Disbursements and Statement of Facts, in Veslink?
- Why is data from Approved Voyage Reporting forms not updating the voyage?
- Why is my custom MRV report displaying negative consumption and/or CO2 emissions?
- Why is my Forms List empty?
- Why am I receiving voyage reports from a vessel my company hasn't operated in while?
- How do I fix the issue where some of the fields in my custom Form Designer form not appearing in the Port Activities list after submission?
- Can I correct the Voyage Number on a Veslink Form
- When should the “In Transit” option be used in a noon report?
- Why are values entered in Voyage Reporting forms rounding up?
- Where do I enter the "Performance Warranty" details found in the Voyage Performance Report
- An error occurred when receiving an offline forms submission: Failed to decompress Zip data
- How can I indicate that a Veslink form is in local time when submitting forms via API?
- Can I move Veslink Forms from one voyage to another if they are approved for the wrong voyage?
- Where does the 'Effective Date' on forms pull from?
- How to Add Attachments on the Veslink Agent Portal
- What happens to my data when I reject a previously approved Veslink form?
- What is the correct order for submitting Veslink forms?
- Is it possible to set up different conditions to auto approve Veslink forms?
- What does the 'Voyage has No Arrived Ports' error mean on my Departure Notice?
- I have made a change to a vessel in the Veson IMOS Platform, but the change is not flowing into the Veslink Forms.
Data Center FAQs
- How can I automatically generate Vessel Code upon vessel creation?
- How to Set Up Recurrence Options for Scheduled Tasks
- What is the impact of changing the Delay Property field?
- How can I set up a Task & Alert rule set involving both “And” and “Or” operators?
- Can I turn Fuel Zones on/off?
- On Fuel Zones, why doesn’t (cons rate only) compound onto the low-sulfur fuel?
- How can I set up a Task & Alert rule for Vars-related fields?
- Why am I unable to see the full list of logs in the Interface Message List in the Veson IMOS Platform?
- Is there a security right that prevents users from creating new vessels?
- Why am I unable to add an Attachment on the Time Charter Task screen?
- Why is the drop-down list for a data field highlighting the top result and not the selected value?
Integration FAQs
- Some Interface Messages are stuck in Pending status or are not showing up in the Interface Messages List. How can I fix this?
- Why does my invoice import fail even though my line items and total amount match?
- Why are my imported invoices not exporting to external financial databases?
- Does Veson Nautical support Robotic Process Automation (RPA) for its products?
- FAQ - Why are TCTO voyages not included in the notifications for DA-Desk?
- Can external systems interface with IMOS?
- Why do Market Index data not appear when the Interface Message List shows that Route data has been successfully imported?
- Why does Company Import XML not update existing records even though the status shows "Successful"?
- Why can't I see the billinv as a table in the database?
Administration FAQs
- How do I find out how many licenses we have?
- How do I purchase additional users for the Veson IMOS Platform?
- How do I set up a new Veson IMOS Platform user after additional licenses have been added?
- My Veson IMOS Platform session timed out. How do I recover my work?
- How can I set someone as a System Administrator if our previous user with such permissions is no longer employed at the company?
- How can I obtain a copy of the SOC I Type II or SOC 2 Type II report
- IMOS - Troubleshooting slow load performance
- How do I change a user's Authentication Type?
- Why can't I see my company's test site?
- IMOS - How to create a TEST-ONLY User
- What is the Veson Nautical client Password Policy?
- How to decode and check the valid to date of a x509 certificate?
- How do I request that a test database be refreshed with the latest copy of production?
- How do I request a schema update?
Distances FAQs
- How can I retrieve the VesID of a standard port?
- How do I add a new Standard Port to the Port list and Distances?
- Why are the miles between ports incorrect?
- Do I need to run the UpdatePortsNoUNCodes script found in Distances releases?
- Why is there a difference in the miles calculation between the Veson IMOS Platform and Veslink?
- Why does my Itinerary show zero miles?
Error Messages
- ALERT ERROR
- Cannot insert duplicate key row in object '[table]' with unique index '[index]'
- Cannot insert duplicate key row in object 'dbo.invoice' with unique index 'invoice_index01.'
- What do I do if I see the error message "Inquiry external reference is already in use" when trying to save a Bunker Requirement?
- Failed to launch oprbill.exe error
- Field_UserField_<number> not found in table
- Line 1 Company Code is Blank
- Transformation file report2rdl.xsl is not found
- Veslink Error | Oops! Something went wrong while processing your request
- Voyage Reporting - Form Processing Errors
- Total Owner's quantity should not exceed Total Redelivery quantity
- An error was encountered while retrieving data. If this problem persists, please contact Veson Support.
- Failed to update bill record
- Why am I receiving "System.OutOfMemoryException" errors when loading lists in my database?
- Why does a payment batch fail with the error "finished with exit code -104"?
- Cannot insert duplicate key row in object 'dbo.tradecontr' with unique index 'tradecontr_index01'.
- Veslink Onboard - User Master.Smith is external only and may not log on interactively.
- Failed to execute query to update vsched XFIX
- How to Troubleshoot System.Runtime.InteropServices.SEHException (0x80004005)
- How to Troubleshoot a Cargo Import
- Cannot modify counterparty