Email forwarding setup in Shipfix

You can set up email forwarding as a contingency measure for Microsoft API service interruptions.

Shipfix Side

In order to use it on Microsoft side, for each mailboxes, you need to get:

• Forward Mailbox

• Forward Header

Microsoft Side

Create a Mail Contact for the Shipfix Address

Before configuring forwarding, you need to create a mail contact in Exchange Online for the Shipfix virtual mailbox address. This allows Exchange to recognize the Shipfix address as a valid forwarding target.

1. In the Exchange Admin Center, go to Recipients > Contacts

2. Click Add a mail contact

3. Fill in the required information: enter the Shipfix forwarding address as the External email address

4. Add the forward header

5. Click Next, then Next again, and click Create to create the contact

Enable Forwarding on the Mailbox

1. In the Exchange Admin Center, go to Recipients > Mailboxes

2. Search for and click on the mailbox you want to configure forwarding for

3. In the mailbox details panel, under Mailbox > Email forwarding, click Manage email forwarding

4. Toggle Forward all emails sent to this mailbox to ON

5. In the Forwarding address field, search for and select the mail contact you created in the previous step

6. Check the box for Deliver message to both forwarding address and mailbox to keep a copy of the forwarded email in the original mailbox

7. Click Save

N.b. If your Exchange Online doesn't allow external forwarding, you need to go to the Anti-Spam Security Portal and set Automatic Forwarding Rules to "On".