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An error was encountered while retrieving data. If this problem persists, please contact Veson Support.

FAQs > Error Messages > An error was encountered while retrieving data. If this problem persists, please contact Veson Support.

This is a common error found in the Agent Portal workspace. This error is often caused by the Messaging Service being offline or experiencing issues for a specific client.

This issue can be commonly resolved by:

  • On-Premise and IMOSlive clients restarting their Messaging Service

  • Veson IMOS Platform clients reaching out to Veson Support via the Help Center to have a member of the Technical Solutions team restart the client’s Messaging Service

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