In addition to frequently asked questions, this section includes articles about common error messages and configuration flags.
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How can I obtain a copy of the SOC I Type II or SOC 2 Type II report -
How can I set someone as a Security Administrator when the current one is unreachable? -
How do I change a user's Authentication Type? -
How do I find out how many licenses we have? -
How do I purchase additional users for IMOS? -
How do I request a schema update? -
How do I request that a test database be refreshed with the latest copy of production? -
How do I set up a new IMOS user after additional licenses have been added? -
How to Open Encrypted Emails -
How to decode and check the valid to date of a x509 certificate? -
IMOS - How to create a TEST-ONLY User -
IMOS - Troubleshooting slow load performance -
My IMOS session timed out. How do I recover my work? -
What is the Veson Nautical client Password Policy? -
Why can't I see my company's test site? -
Can I export a report that has quotation marks in the title? -
How are Age Days calculated in the Report Designer? -
How do I get Bunker Lifting Date in Report Designer? -
How do I remove duplicate rows in my report? -
How should I use the "Apply to Join" Option in the Report Designer? -
How to calculate difference between Estimated and Actual TCE? -
How to change the default locale date format of report exports -
How to obtain a quotient with remainder as decimals when dividing in Report Designer -
How to use the Cargo Emissions table for Cargo Emissions Prorations? -
How to use “Include description in in report” in Analytics -
What DBO should I use to get data? -
Where do I find the CO2 data in the Report designer? -
Where to find the Bunker consumed data in Report Designer? -
Which data field is responsible for the Loading Rate value found in the Port Details Report for Laytime Calculations? -
Which table in Report Designer can I find Voyage Notes created in the Voyage Manager? -
Why am I asked to enter my Power BI credentials? -
Why are Net Daily (TCE) values mismatched between the Voyage P&L and Analytics reports? -
Why are there missing columns in a report despite those columns being added in the Report Designer? -
Why is the Last Update GMT field (Table: Cargo) in analytics showing different values the the voyage Revisions? -
FAQ – Bunker Requirement – Troubleshooting Locked “Request Status” and “Port” Fields, and Understanding Operator and Bunker Manager Module Rights -
How do I correct a duplicate bunker lifting? -
How to change the Initial bunker inventory on a Commenced and a Scheduled voyage. -
How to invoice multiple costs for each bunker requirement? -
Is it possible to map the Port Charges value in a Bunker Invoice to the Port Expenses section rather than the Bunkers section of P&L Expenses? -
Why Are My Bunker Prices So Low On Consecutive Voyages? -
Why are Bunkers Missing from the PnL? -
Why are the bunker values in my Bunker Report incorrect but the voyage end quantity is correct? -
Why does a bunker price remain in Voyage Bunkers even after the bunker requirement has been deleted, and how do I remove it? -
Why doesn't IMOS recognize bunker received quantity from Veslink Form? -
Why is the total closing bunker inventory price so low? -
Can I delete or unlink a fixture from a scheduled voyage without deleting the voyage? -
Carbon Calculator 'Include in PnL' by default -
Discrepancy Between Net Voyage Days in Fixture and TCO Estimate Explained -
Error: Voyage could not be loaded after deleting the TC contract the voyage was created from. -
How Should I Handle a Change in TC Owner When a TC Invoice has Already Been Raised? -
How are Miscellaneous Expenses calculated in Deviation Estimates P&L? -
How are estimated Port days calculated? -
How are pricing terms selected? -
How can I adjust the commence date of a consecutive Voyage? -
How can I deselect the Intercompany checkbox on a TC Contract? -
How do I manually change the Bill By field in the Cargo of a mirrored relet voyage? -
How does Advanced Pricing rules in VC In COA and Cargo contract impact demurrage/despatch rates? -
How does the system calculate LS Sea Day greater than Total Sea Days in Estimate? -
How is Daily Cost determined on the Speed Comparison Analysis form? -
How to make the Laycan period in the Cargo Booking to match the Laycan period in the cargo? -
How to troubleshoot error - I/C Company is missing -
If the delete button disappears from a Cargo, what steps should I take to make it return? -
Is it possible to create multiple Port/Berth combinations in the Cargo COA itinerary? -
Is it possible to uncancel a Cargo? -
Is it possible to uncancel a Fixture? -
On a TC In, how can I add a Broker at a different "From GMT", while keeping the first Broker? -
What is the firmed CP Qty field? -
Why Are Tolls Categorized as Port Expenses in Deviation Estimates? -
Why am I getting the message “Save error – unable to update voyages linked to cargo” when saving a cargo? -
Why am I not allowed to adjust the Time Charter Bill date? -
Why am I receiving "ERROR"- The TCO Delivery Port should only be specified on the first voyage for TC Out? -
Why are Hire Adjustment items not included in the Hire Statement? -
Why are there two Payment Terms in a cargo contract? -
Why do I have idle days in my TCO estimate? -
Why does my itinerary have duplicate passing points? -
Why does the Laycan Range value of a Cargo/VC In as viewed from the Cargo/VC In List differ from the laycan window indicated in the contract itself? -
Why doesn't the column view of a user defined field automatically update when amended in the Data Center? -
Why don't I see any regions in the "Regions" section in Market Insights? -
Why is bunker cost calculated in the TCTO Estimate? -
Why is my TC broker commission not reflected in the Voyage Estimate P&L? -
Why is my address commission not imported from my TC In into my Estimate? -
Why is the Bareboat Off-Hire amount not reflecting correctly in the voyage P&L? -
Why is the Demurrage/Despatch missing in the Estimate PnL? -
Why is the Estimate ID Not Auto-Generated When Creating a New Estimate? -
Why is there a difference between TCO Duration and Net Voyage Days in the Estimates? -
Can I have two separate brokerage commission lines for the same Broker? -
How to prevent linked Demurrage/Despatch costs from aggregating on a Freight Invoice -
Why am I getting the program message,"Error in update: Table task has been updated since last read, record cannot be saved." -
Why do the fields Total Demurrage Time, Demurrage Days, and Demurrage rate not show on the Laytime Calculation Report? -
Why is the broker commission on a demurrage invoice being calculated on net demurrage instead of total demurrage? -
Why port activities are not imported into laytime calculation? -
Can I turn Fuel Zones on/off? -
How can I automatically generate Vessel Code upon vessel creation? -
How can I set up a Task & Alert rule for Vars-related fields? -
How can I set up a Task & Alert rule set involving both “And” and “Or” operators? -
How do I set up recurrence options for scheduled tasks? -
Is there a security right that prevents users from creating new vessels? -
On Fuel Zones, why doesn’t (cons rate only) compound onto the low-sulfur fuel? -
System warning when no consumption line matches the vessel -
What is the impact of changing the Delay Property field? -
Why am I unable to add an Attachment on the Time Charter Task screen? -
Why am I unable to see the full list of logs in the Interface Message List in IMOS? -
Why can't I export lists or reports to PDF? -
Why do I see the error message "An error occurred while deleting the record. The O-Type record has been used and cannot be deleted." when trying to delete an Address Type? -
Why does the Revisions panel show changes that users did not make? -
Why is the drop-down list for a data field highlighting the top result and not the selected value? -
Daylight Saving FAQ -
Do I need to run the UpdatePortsNoUNCodes script found in Distances releases? -
How can I retrieve the VesID of a standard port? -
How do I add a new Standard Port to the Port list and Distances? -
Why are the miles between ports incorrect? -
Why does my Itinerary show zero miles? -
Why is there a difference in the miles calculation between IMOS and Veslink? -
ALERT ERROR -
An error was encountered while retrieving data. If this problem persists, please contact Veson Support. -
Cannot insert duplicate key row in object '[table]' with unique index '[index]' -
Cannot insert duplicate key row in object 'dbo.invoice' with unique index 'invoice_index01.' -
Cannot insert duplicate key row in object 'dbo.tradecontr' with unique index 'tradecontr_index01'. -
Cannot modify counterparty -
Failed to execute query to update vsched XFIX -
Failed to launch oprbill.exe error -
Failed to update bill record -
Field_UserField_ not found in table -
How to Troubleshoot System.Runtime.InteropServices.SEHException (0x80004005) -
How to Troubleshoot a Cargo Import -
Line 1 Company Code is Blank -
Total Owner's quantity should not exceed Total Redelivery quantity -
Transformation file report2rdl.xsl is not found -
Veslink Error | Oops! Something went wrong while processing your request -
Veslink Onboard - User Master.Smith is external only and may not log on interactively. -
Voyage Reporting - Form Processing Errors -
What do I do if I see the error message "Inquiry external reference is already in use" when trying to save a Bunker Requirement? -
Why am I receiving "System.OutOfMemoryException" errors when loading lists in my database? -
Why does a payment batch fail with the error "finished with exit code -104"? -
Can Port Disbursement adjustments be hidden from the Actual column in the Voyage P&L? -
Difference between Non-Voyage Journals and Ad-Hoc Journals -
Error Line 1 Ledger Code is blank Error creating I/C Journal for payment -
FAQ - TC-In or TCO Bill Line Items Not Appearing in Voyage After Posting -
How Do I Create a Freight Invoice Based on Separate B/L Quantities for One Cargo? -
How are EU ETS Costs and Fuel EU Costs calculated when "Apply Carbon Expenses to Period" is Enabled? -
How are the Provisional Port Expenses used? -
How are the date values in the Final Freight Statement populated? -
How do I create Freight Invoices for a Voyage with multiple Cargoes of the same Counterparty? -
How do I export an invoice as an XML file? -
How do I troubleshoot bunker variances for Model B setup? -
How does field in simplePayment XML file affect payments in IMOS? -
How many decimal places are used in the Veson IMOS Platform's back-end calculations? -
How to amend the Amt From/To (Upper/Lower Limit) at the Invoice Approvals Restrictions screen. -
How to delete unneeded APRs from PDA -
How to handle incorrect account type mapping in Business Rules. -
How to remove Estimated Bunker expenses from the Voyage P&L for consumption estimations that do not exist in the linked Estimate -
How to resolve “Invoice Currency is Missing” error during payment -
IMOS - Can IMOS Handle Currencies other than USD as Base Currency? -
In the Voyage Invoice List, how do I delete Create Freight Invoice items from old Cargo contracts? -
Unable to delete Monthly Accruals due to "Only non-voyage related transactions can be deleted" error -
What could happen if my PDA currencies do not match up with my FDA currencies? -
What does "DRAFT" watermark in the invoice mean? -
What does it mean when an accrual line is red? -
What does the message "Would you like to break the link and proceed with loading the invoice" mean? -
What is the Difference Between the Different Approval Access Rights? -
What should I do if I receive the error "Cannot open freight invoice properly, the link to fixture has been broken. This can occur if the owner/charterer is changed in the fixture after a freight invoice has been issued."? -
When adding bank charges to Invoice Payments, How do I resolve "Line x Voyage is Blank" when voyage is entered? -
Where do we view the comments entered upon invoice approval, rejection, or posting? -
Why Are CVEs Under a Head Fixture Not Included in the VPJs? -
Why Can’t I Select a Counterparty in my Broker Commission Invoice? -
Why am I receiving a "Duplicate business rule found:" error when saving Business Rules? -
Why am I unable to select a bank for an invoice? -
Why are Emission Expenses not populating in the Cash In/Out column in the Voyage P&L? -
Why are mirrored invoices not automatically created? -
Why are my TC Commissions inheriting the Due Date from my TCI Payment? -
Why are payments for previously posted transactions missing from the database? -
Why are the Voyage Period Journals not picking up the offhire Bunkers and Hire? -
Why do I still see an invariant in my P&L after updating the business rules for a posted invoice? -
Why does the Actual Column Take a different Exchange Rate than the Posted Column for Freight Commission -
Why does the system assign the same invoice number for the RELT voyage as it does for the parent voyage? -
Why is my PDA not Updated by my FDA? -
Why is the Counterparty XJOURNAL in EU ETS Allowance Invoices? -
Why is there a line item highlighted in yellow on a Time Charter Bill/Payment? -
XJOU: Missing Business Rule Error in Monthly Accruals -
IMOS - Setting ribbon color -
IMOS On-Prem FAQs -
Can external systems interface with IMOS? -
Does Veson Nautical support Robotic Process Automation (RPA) for its products? -
FAQ - Why are TCTO voyages not included in the notifications for DA-Desk? -
Some Interface Messages are stuck in Pending status or are not showing up in the Interface Messages List. How can I fix this? -
Why are my imported invoices not exporting to external financial databases? -
Why can't I see the billinv as a table in the database? -
Why do Market Index data not appear when the Interface Message List shows that Route data has been successfully imported? -
Why does Company Import XML not update existing records even though the status shows "Successful"? -
Why does my invoice import fail even though my line items and total amount match? -
Why is a SimplePayment Message failing with error "Unable to Get Exchange Rate Between and <>"? -
Can I Add a Second Ops Coordinator in a Voyage -
Can I change a vessel name midway through a voyage? -
Configurations to be updated at the start of a new calendar year -
Error when scheduling a TC Out- commencing port mismatch 2026-05-28 09:57:01 -
FAQ - Missing Business Rule error not showing in P&L even with missing source/bill Code -
How can I add waypoints to a voyage itinerary? -
How can I approve a Veslink Form on a past consecutive voyage? -
How can I create a Carbon Allowance Invoice that has a Counterparty that is not part of the TC Contract? -
How can I lock estimated values in the Voyage P&L? -
How can I make the Worldscale Differentials reflect on the voyage? -
How can the Voyage Status for Claim Pending and Legal Hold be identified via Data Lake? -
How do I add drifting to my itinerary while my vessel is awaiting orders? -
How do I add multiple load and discharge activities on the Cargo Handling form? -
How do I change the speed of a previously sailed leg of a voyage? -
How do I delete Other Revenues/Expenses from a voyage? -
How do I delete a Proforma DA or Final DA only? -
How do I delete a port from a Completed voyage? -
How do I derive Steam Hours from Port Activities in the Report Designer? -
How do I hide reversed line items in the Final Freight Statement? -
How do I reset the voyage status to correct commence date of a consecutive voyage? -
How does loaded and discharged LNG cargo impact Voyage Bunker Expenses? -
How is the field Total Tax calculated in Port Advance/DA? -
How to Default the Laycan To Field to 2359 for New Cargoes -
How to combine load/discharge itinerary lines of multiple cargoes into a single port record? -
How to include Financial Attachments in Voyages -
How to invoice an external charterer for whole or parts of freight using Spot Out? -
How to search Port Expenses excluding rebills -
How to select the correct freight when there are multiple freight rate options in Cargo/COA. -
How to set up Port Activities ROBs to drive the Carbon Calculator (MRV/Berth-to-Berth) -
IMOS - Why does my freight invoice reflect CP Qty although CP terms say Bill By: BL Qty? -
Unable to complete a voyage due to an error message "Activity reports have been entered after port departure at the last port" -
What does "Failed to include cargo info in fixture notification XML" mean when trying to save a voyage? -
What does Failed to synchronize cargo data mean? -
What does it mean when a transit port (port function P or I) is light blue in the itinerary? -
What is the source of the Company column data in the Claims List? -
Why am I not able to change the voyage status from "Completed" to "Commenced"? -
Why am I unable to add a commencing port? -
Why am I unable to save a voyage after correcting errors and warnings? -
Why am I unable to update the "Chtr Specialist" field? -
Why are my Emission Expenses missing from Voyage P&L when "Include in PnL" checkbox is selected? -
Why are the Voyage P&L (Act) and Voyage P&L (Est) columns blank in the Voyages list? -
Why can't I access Demurrage Root Cause Analysis? -
Why did Voyage Status change from Completed to Closed? -
Why did my actual tolls cost disappear from the P&L after entering port expenses? -
Why do Transit Ports have their Port Sequence numbers change when adding or removing a port from the itinerary? -
Why does Company Code in Voyage Manager differ from the Vessel Properties? -
Why does an additional "uninvoiced" line appear under Emission costs in Voyage PnL? -
Why does my manual Demurrage/Despatch Calculation differ from the Laytime Calculation menu? -
Why does my voyage fail to synchronize? -
Why does the data in a report or IMOS list not match what is found in the Voyage? -
Why does voyage bunker consumption not appear in the Voyage P&L? -
Why doesn’t “Opr Qty” reflect on the Bunker invoice, when we have multiple liftings? -
Why is Cargo deleted when removed from a voyage itinerary? -
Why is Demurrage or Despatch not showing on the Actual P&L Column? -
Why is a vessel's newly added fuel type not appearing in Voyage Bunkers? -
Why is bunker consumption in the Voyage P&L different from the linked Estimate? -
Why is my IMOS list exporting as an empty Excel file, even though the list isn't empty? -
Why is the despatch/demurrage invoice status in the Transaction Summary showing ‘Posted’ even though the invoice has not been posted? -
Why is the discharge port(s) in the operations itinerary not appearing in my CP Terms Details? -
Why is there a discrepancy between the cargo booking screen and the database? -
Why is voyage bunker consumption different from Vessel details? -
Why only one freight rate is applied to different cargo grades in freight invoice? -
Will the total port days at an M-port change after importing a cargo that is loaded/discharged at this port? -
FAQ - Explanation of Bunkers on Consumption -
FAQ - What is the calculation logic behind each CVE "Rate Type"? -
How do I cancel a Time Charter contract? -
How do I clear the Last TCI Voy check box? -
How do I relink a Time Charter contract to a voyage? -
How is TCO bunker adjustment calculated? -
Why Period From date in TCO Bill is not based on Proj/Act GMT delivery date in TCO contract? -
Why am I unable to edit Bunker Breakdown in the Time Charter Out contract? -
Why does my Time Charter Hire amount seem incorrect? -
Why does my Time Charter contract's Proj/Act GMT Delivery field appear in red font? -
Why is there no voyage number in Time Charter Commission Payment line item? -
Will the "To GMT" field for a hire rate in the Pricing grid of a Time Charter contract be extended automatically if the voyage redelivery is extended? -
Allocating Carbon Allowance Invoice to Companies Based on Settlement and Match Types -
Can I automatically link FFA or bunker swap paper trading positions to a voyage P&L? -
How to Enter Two Linked Cargos for the same Trade Period? -
How to fetch specific contracts when running Trading Exposure reports -
What causes the "invalid culture identifier" error in downloading the Trade Details List? -
Why are the PnL values in the Trading lists empty? -
Why changes to volatility values in Market Data do not trigger automatic recalculation of P&L value for FFA Options? -
Why do I not see Unrealized P&L, Realized P&L, and Total P&L values in the list view? -
Why do I see exposure in the Trading P&L Summary for months that do not have planned liftings? -
Why does the Rate field for a Cargo contract in the Trade Details Drilldown report not match the Net Daily TCE in the linked Benchmark Estimate? -
Why is a vessel being displayed under the Cargo Contract as well as TCI Contracts in the Trading P&L Summary Exposure Report? -
Will COA liftings with a status of "inquiry" be taken into account when IMOS calculates exposure for the Trading P&L Summary? -
An error occurred when receiving an offline forms submission: Failed to decompress Zip data -
Can I correct the Voyage Number on a Veslink Form? -
Can I move Veslink Forms from one voyage to another if they are approved for the wrong voyage? -
Can I submit Veslink form attachments via the API? -
How can I indicate that a Veslink form is in local time when submitting forms via API? -
How do I fix the issue where some of the fields in my custom Form Designer form not appearing in the Port Activities list after submission? -
How do I register as an agent in Veslink? -
How to Add Attachments on the Veslink Agent Portal -
How to find a veslink form in status Being processed by IMOS and Reject it? -
I made a change to a vessel in the IMOS, but why is the change not flowing into the Veslink Forms? -
Importing VFML form -
Is it possible to set up different conditions to auto approve Veslink forms? -
What does the 'Voyage has No Arrived Ports' error mean on my Departure Notice? -
What happens to my data when I reject a previously approved Veslink form? -
What is the correct order for submitting Veslink forms? -
When should the “In Transit” option be used in a noon report? -
Where do I enter the "Performance Warranty" details found in the Voyage Performance Report -
Where does the 'Effective Date' on forms pull from? -
Why am I receiving voyage reports from a vessel my company hasn't operated in while? -
Why are values entered in Voyage Reporting forms rounding up? -
Why can't the port agent see the Forms link, such as Port Disbursements and Statement of Facts, in Veslink? -
Why is data from Approved Voyage Reporting forms not updating the voyage? -
Why is my Forms List empty? -
Why is my custom MRV report displaying negative consumption and/or CO2 emissions?