Skip to main content
Skip table of contents

Why does Company Import XML not update existing records even though the status shows "Successful"?

To update an existing company record in the Address Book using the Company Import XML, the reference code has to be indicated in the <referenceCode> field tag. If this tag in the XML is left empty, the XML message will still be processed successfully but the record will not be updated.

CFGEnableMultiRoleOnAddressBook

CFGAddBookUniqueRefCode

Result

Y
N

IMOS will update the Reference Code based on the combination of Short Name and Company Type.

N

Y

IMOS will fail an incoming message if the referenceCode is already in use by another Address record.

Y

Y

IMOS will allow Address records with the same short name to have the same Reference Code.

Related Configuration Flags

Name/Flag

Description

Add Book Unique Reference Code
CFGAddBookUniqueRefCode

When enabled, the Reference No. field is required to be unique among all records.

Enable Multi Role on Address Book
CFGEnableMultiRoleOnAddressBook

Enable multiple roles on one Address Book entry, all sharing the same information.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.