How can I set someone as a Security Administrator when the current one is unreachable?

Please Note: It is always best practice to have at least two (2) users assigned with System Administrator permissions (one primary and one backup).

This workflow should only be used when the current security administrator(s) cannot be reached within a reasonable amount of time. Our clients are in control of their own Security and User management. Only under unique circumstances is Veson Nautical Support permitted to alter client environment settings. Exceptions to this rule are included in, but may not be limited to, the list of scenarios below where the currently nominated admin is unreachable due to:

• Vacation

• Extended leave of absence

• Employment has ended

If your organization finds itself if need of a new Security Admin, then please follow the below steps so that a Veson Nautical Support Manager may assist:

1. Navigate to the Help Center.
   

2. Select Veson Support in the top row of the page.
   
   

   

3. File a Licensing Request by providing the following information for the new admin

   • Name or username

   • Account email address