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IMOS-Veslink Communication Errors

FAQs > Error Messages > IMOS-Veslink Communication Errors

Error Text



Unable to connect to associated IMOS client for company

The specified company is not currently connected to Veslink.

Make sure the specified company is configured to connect to Veslink and has imosmsg running.

Unable to connect to Veslink 2 Server!
May be invalid Site Key or Veslink URL, or wrong Site Key for this Company.

Error appears in the Vesink Site Key form when connecting a Veslink site to an IMOS environment.

During reconnection activities (new server install, new environment setup, changing site keys) end users need to contact support to access the "Clear IMOS PWD" option in administration so it will properly sync up to the new server location.

Disconnected before reply to associated IMOS client for company

Veslink requested data from IMOS or requested IMOS to perform an operation, but IMOS disconnected before it could be completed.

Check that imosmsg is still running correctly for the specified company. If it appears to be, restart imosmsg to attempt to restart communications.

Stuck showing Being Processed by IMOS

Veslink set the form status to Pending and is waiting for IMOS to receive the notification for it, process it (either to validate it or to import it into the system, depending on workflow), and return the results back to Veslink.

A form not leaving the in-process state can be caused by one of the following scenarios:

  • The Veslink-to-IMOS VXP connection is offline.

  • A form is set to pending on the Veslink side, but IMOS has not picked it up for processing.

  • imosmsg crashes, and the results of form processing are not sent back to Veslink.

Contact Veson Nautical Support to check the Veslink-to-IMOS VXP connection status.

  • If VXP is offline, disable auto-revalidation if it was previously enabled and then, to re-establish the connection and cause all stuck forms to be processed, restart imosmsg. After restarting imosmsg, Veson must run a recovery script on the Veslink database.

  • If VXP is online, contact Veson Nautical Support to manually fix the form.

Stuck showing Open for Resubmit

An error appears in form details, and there is no way to cancel the resubmit.

Contact Veson Nautical Support to manually fix the form.

No errors display, but IMOS cannot connect to Veslink, and the client has two copies of IMOS connected to two Veslink sites. Symptoms may include:

  • Site Key Dialog Check fails

  • Vessels activated for Veslink do not appear in Veslink

May exhibit connection problems if a second copy of IMOS and imosmsg connected to a second Veslink site

Common if one copy is linked to (test) and the second copy is linked to (production).

Make sure of the following:

  • imosmsg.exe.config for both installations are using different environments.

  • The URL to Veslink is different for each of the two IMOS copies in the site key dialog.

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