Unable to connect to associated IMOS client for company
The specified company is not currently connected to Veslink.
Make sure the specified company is configured to connect to Veslink and has imosmsg running.
Unable to connect to Veslink 2 Server!
Error appears in the Vesink Site Key form when connecting a Veslink site to an IMOS environment.
During reconnection activities (new server install, new environment setup, changing site keys) end users need to contact support to access the "Clear IMOS PWD" option in Veslink.com administration so it will properly sync up to the new server location.
Disconnected before reply to associated IMOS client for company
Veslink requested data from IMOS or requested IMOS to perform an operation, but IMOS disconnected before it could be completed.
Check that imosmsg is still running correctly for the specified company. If it appears to be, restart imosmsg to attempt to restart communications.
Stuck showing Being Processed by IMOS
Veslink set the form status to Pending and is waiting for IMOS to receive the notification for it, process it (either to validate it or to import it into the system, depending on workflow), and return the results back to Veslink.
A form not leaving the in-process state can be caused by one of the following scenarios:
Contact Veson Nautical Support to check the Veslink-to-IMOS VXP connection status.
Stuck showing Open for Resubmit
An error appears in form details, and there is no way to cancel the resubmit.
Contact Veson Nautical Support to manually fix the form.
No errors display, but IMOS cannot connect to Veslink, and the client has two copies of IMOS connected to two Veslink sites. Symptoms may include:
May exhibit connection problems if a second copy of IMOS and imosmsg connected to a second Veslink site
Common if one copy is linked to test.veslink.com (test) and the second copy is linked to www.veslink.com (production).
Make sure of the following: