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How do I resolve the "You do not have access to a tenant" error?

You may see the error message "You do not have access to a tenant" when attempting to access the IMOS X.

Cause: Typically, this error occurs when the "Allow IMOS X Access" permission is not enabled in the user's IMOS profile.

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Resolution: To resolve this issue, an administrator with appropriate permissions needs to update the user's profile in IMOS:

  1. Navigate to the user's profile in IMOS

  2. Locate the "Allow IMOS X Access" checkbox

  3. Check the box to enable access

  4. Save the changes

Once this setting is enabled, the user should be able to access the system without encountering the error.