VesselsValue - In-App Help & Messaging

In-App Help

Fin, Intercom’s generative AI tool, is tailored to enhance customer support within the Veson Nautical solutions. Leveraging state-of-the-art natural language processing, Fin helps maritime professionals navigate complex workflows, troubleshoot issues, and access real-time information with ease. Integrated seamlessly into the Veson Nautical environment, Fin is equipped to understand the specialized terminology and processes unique to maritime shipping and fleet management.

By delivering instant, context-aware responses, Fin ensures users can resolve inquiries faster, reducing downtime and enhancing operational efficiency. Fin’s 24/7 availability supports users across time zones, making it an invaluable asset for Veson Nautical’s global client base. With Fin, customer support teams can streamline operations while delivering accurate, timely solutions, ensuring users can focus on optimizing their maritime operations.

Fin is available to all users and is updated in the Help Bot.

Ask Fin a question

To launch Fin, click the following icon in the lower-left corner within VesselsValue:

Select Ask a question. In the new window that appears, pose your question to Fin. You can use natural conversational language. If Fin does not understand the question, it will ask clarifying questions. Here are some example questions to get you started:

What factors influence vessel valuations?

Which vessel sectors are covered by VesselsValue?

How do I search for vessels by age and DWT in the VesselsValue Database?
Can you also explain how to apply multiple filters at once, like region and ownership?
Finally, what’s the best way to export these results for reporting?

What types of reports can I request from VesselsValue?

Give feedback

We also encourage you to rate your interactions with Fin. After Fin delivers an answer, it asks for a rating of the answer provided. Please provide candid feedback, as this will help us improve Fin.

Access links and self-service resources

You can also access on-demand help resources, including links to release notes, Veson University, the Veson Statuspage, webinars, events, and more.

This in-app technology is part of VesselsValue and cannot be tailored on a per-user basis or hidden entirely. All end users will see in-app communications.