Q88 Self Sign-up Process

Overview

As part of Veson Nautical's ongoing platform improvements, Q88, Q88 Dry, Milbros, and VMS have been migrated to a new authentication system powered by Auth0. This means that all users, both new and existing, are required to authenticate through this new sign-in system.

When you're added to a Q88 product, your sign-in account is created automatically, so you don't need to sign up first. Self sign-up is only needed when you change the email address on an existing account. This guide walks through the sign-up process step by step, including what to expect at each stage, password requirements, and what to do if something goes wrong.

Do you need to sign up?

Prerequisites

Ensure the following before you sign up with a new email address:

• You have access to your individual company email address (shared or group emails are not supported).

• You are using a supported browser: Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions recommended).

• You have checked with your IT department that emails from no-reply@veson.com are not blocked by your company's spam filters.

• You are signing up for the correct product. Use the sign-up link that corresponds to the product you need access to:

Sign-up URLs by product

Step-by-Step Sign-Up Process

Follow these steps when you need to sign up with a new email address, for example to change the email address on your account.

Step 1 — Navigate to the Sign-up Page

Open your preferred browser and go to the sign-up URL for your product (see the table above). You will land on the new registration page.

On this page, enter your individual company email address in the field provided. Make sure you are using your own personal work email — not a shared team or group email address, as shared sign-ins are no longer supported under the new authentication system.

After you enter your email, select Continue to proceed to the next step.

Step 2 — Create Your Password

Enter a strong password that meets the requirements listed, then select Continue.

Step 3 — Verify Your Email Address

After you select Continue, the system sends a verification email to the address you provided. This is a mandatory step; your account will remain inactive until your email address has been confirmed.

Check your inbox for an email with the subject line "Welcome to IMOS X!" from no-reply@veson.com. Note that the email may reference IMOS X — this is expected, as the authentication system is shared across Veson products.

Step 4 — Confirm Your Account

Open the verification email and select the Confirm my account button. This redirects you back to the new sign-in page and activates your account in the authentication system. You must select this link before your account can be used.

After you confirm, your account is active in the authentication system. The next step is to contact Veson Support so they can update the email address on your Q88 account.

Step 5 — Contact Veson Support to Update Your Email Address

After you confirm your email, contact support via https://help.veson.com, support@q88.com, or reply to an existing ticket. The team will verify your sign-up, update the email address on your account, and notify you when it's ready.

Signing In After Registration Is Complete

After Support confirms the update, sign in via your product’s main page using your sign-up credentials. Milbros users should enter their username, select Continue, then complete sign-in on the new sign-in page (not the old page), and use “Forgot Password” there if needed. Reset emails come from no-reply@veson.com.

Troubleshooting Common Issues