Q88 Self Sign-up Process

Overview

As part of Veson Nautical's ongoing platform improvements, Q88, Q88 Dry, Milbros, and VMS have been migrated to a new authentication system powered by Auth0. This means that all users, both new and existing, are now required to authenticate through this new login system.

Self sign-up is the first and mandatory step before a user account can be created or accessed in any Q88 product. This guide walks through the full process step by step, including what to expect at each stage, password requirements, and what to do if something goes wrong.

Prerequisites

Please ensure the following before starting the sign-up process:

• You have access to your individual company email address (shared or group emails are not supported).

• You are using a supported browser: Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions recommended).

• You have checked with your IT department that emails from no-reply@veson.com are not blocked by your company's spam filters.

• You are signing up for the correct product. Use the signup link that corresponds to the product you need access to:

Signup URLs by product

Step-by-Step Sign-Up Process

Step 1 — Navigate to the Sign-up Page

Open your preferred browser and go to the signup URL for your product (see the table above). You will land on the new registration page.

On this page, enter your individual company email address in the field provided. Make sure you are using your own personal work email — not a shared team or group email address, as shared logins are no longer supported under the new authentication system.

Once your email is entered, click Continue to proceed to the next step.

Step 2 — Create Your Password

Enter a strong password that meets the requirements listed, then click Continue.

Step 3 — Verify Your Email Address

After clicking Continue, the system will send a verification email to the address you provided. This is a mandatory step; your account will remain inactive until your email address has been confirmed.

Check your inbox for an email with the subject line "Welcome to IMOS X!" from no-reply@veson.com. Note that the email may reference IMOS X — this is expected, as the authentication system is shared across Veson products.

Step 4 — Confirm Your Account

Open the verification email and click the Confirm my account button. This will redirect you back to the new login page and activate your account in the authentication system. You must click this link before your account can be used.

Once confirmed, your Auth0 account is active. However, this is only the first part of the process — your account still needs to be linked to your company's Q88 profile by the Veson Support team before you can log in to the Q88 product.

Step 5 — Contact Veson Support to Complete Registration

After confirming your email, contact support via https://help.veson.com, support@q88.com, or reply to an existing ticket; the team will verify your signup, link your account to your company’s Q88 profile, and notify you once access is ready.

Logging In After Registration Is Complete

Once Support confirms setup, log in via your product’s main page using your signup credentials; Milbros users should enter their username, click Continue, then complete login on the Auth0 screen (not the old page), and use “Forgot Password” there if needed—reset emails come from no-reply@veson.com.

Troubleshooting Common Issues