Vessel Ownership, Management, and Shared Access Requests

Our clients are responsible for the data on the Q88 platform that falls under their account.

Veson Nautical does not transfer ownership, management, or provide shared access to a vessel for a new owner or manager without the expressed written consent from the current owner or manager.

Veson Nautical instructs our clients in the Q88 community to have their internal Administrator-level users work together to complete these tasks.

Only under unique circumstances is Veson Nautical Support management permitted to assist. Exceptions to this rule are included in, but not limited to, the following list of scenarios where the current Administrator-level users for a current vessel owner or manager are unreachable due to:

• Holiday/Vacation

• Extended leave of absence

• Employment has ended
  

NOTE: Expressed written consent from the current owner or manager is still required.

Submitting A Request to Support

The following workflow should only be used when the current security administrator(s) cannot be reached within a reasonable amount of time, or if confirmation from the current owner or manager cannot be provided and only legally binding documentation is available.

1. Navigate to the Help Center.
   

2. Select Q88 Support in the top row of the page
   

   

3. File a Product Support request by performing the following steps:

   • Include representatives from both new and existing vessel owner or manager who possess the clearance to confirm the request.

   • Provide documentation (e-mail threads, signed documents, etc.) containing confirmation from both parties that the vessel’s access request can be completed.