How to Troubleshoot Vessels Not Appearing in Order Search Results

If a vessel has been updated but is not appearing in your order search results, the most common cause is an incorrect or mismatched region filter.

To resolve vessel search issues:

1. Review your region filters (loading and discharge areas).

2. Check if the vessel's ports match the selected geographic regions.

3. Try broadening your region filter to include parent zones (e.g., if searching for a specific port area, try selecting the larger regional zone it belongs to).

4. Clear all region filters temporarily to see if the vessel appears, then reapply filters one by one.

5. Verify the vessel's loading or discharge ports are correctly classified in the system.