How to get setup with VV SSO | Veson Help Center

To enhance security and improve your experience with our platform, VesselsValue now uses Auth0 for user authentication to log out clients into the platform. When you visit the login page, you will be redirected to a new authentication screen. Your existing password has been carried over, and no action is needed unless you are unable to log in.

What will happen when I log in for the first time?

Step 1: Go to VesselsValue platform

Navigate to VesselsValue as normal by going to https://www.vesselsvalue.com/ and selecting the Login button in the top right.

An example of where the login button is located on the VesselsValue homepage.

You will be directed to the new login page:

An example of what the new login page will look like.

Enter your normal VesselsValue email and password.

If you have a saved password in your browser or a third party password manager, you will need to amend the URL to be login.veson.com. Therefore, you will need to enter your password manually for the first login, unless you’ve updated your saved password record.

Step 3: Re-set up 2FA authentication

Once you’ve entered your login details successfully, you will then be prompted to re-set up 2FA authentication using an authentication app.

An example of what the screen will look like when you’re prompted to setup 2FA.

Step 3.1: Installing the authenticator app

Do you have an authentication app already installed? If yes, skip this step.

You will need to install an authenticator application on your chosen device.

We suggest one of the following via the Apple App Store or Google Play store:

Mobile

iOS
- Microsoft Authenticator
- Google Authenticator
Android
- Microsoft Authenticator
- Google Authenticator

Desktop

Microsoft desktop
- Authenticator
- 2FAGuard
iOS desktop
- Authenticator

If you choose to use a different application, it will need to support Time based One Time Password authentication (TOTP).

Please note that the developers of these applications are not affiliated or associated with VesselsValue, and the use of these applications is subject to the individual terms and conditions of the software, not those of VesselsValue.

Step 3.2: Add an account to the downloaded 2FA app

Once installed, you will need to add an account to the 2FA application downloaded on your device. You are looking for a + button, or Add Account/Token

Mobile applications examples:

Desktop applications examples:

Once you’ve added an account, go back to the VesselsValue platform and scan the QR code.

Do not scan the following screenshot, each QR code is unique to you.

A generic example of how the QR code will be presented to you on the VV platform

If you’re unable to scan the QR code, select Trouble Scanning?.

An example of where to select Trouble Scanning for alternative setup method.

Once selected, you’ll see the option to enter a one-time code instead. Copy this code and input it into your 2FA application.

An example of a one-time code being generated for 2FA setup instead of the QR code.

Step 3.3: Enter your 6-digit verification code

Once your account is set up within the 2FA app, it will display a six-digit code that will change every 30 seconds. See the following example.

Copy this code and enter it into the setup box and press Continue.

An example of the where you’ll be asked to input your 6 digit code.

Step 3.3: Success

You should now be logged into your VV account.

Now your account is set up, future logins will only require the 6 digit verification code shown in your 2FA app.

You can also choose to have your device remembered for 30 days.

I would like to use email as my MFA authentication method, how do I do this?

Navigate to VesselsValue as normal by going to https://www.vesselsvalue.com/ and selecting the Login button in the upper right.
You will be directed to the new login page.
Enter your email.

Enter your password.

Select Try another method.

Select Email.

Wait for the email to be delivered, then input the 6-digit code.

Success! You should now be logged into your VV account.

Didn’t receive the email?

If you don’t receive the email, please select Resend and wait for the email to arrive.

If that doesn’t work, please select Try another method, and login using Google Authenticator or similar option. Please contact your Account Manager or our support team to inform them of this issue and for further assistance.

I’m seeing “wrong email or password” error, what should I do?

If you are on your company’s own corporate SSO

You will have recently been changed from using a set of login credentials unique to VesselsValue, to those of your corporate’s SSO. If you’re hitting this error, please ensure you are using your corporate email and password combination, not your previous VesselsValue login combination.

If you aren’t on a corporate SSO

Ensure that you are logging in using your normal VesselsValue email and password.

If this still doesn’t work, try resetting your password: FAQs for External [Draft]

Use the Forgot Password option on the new login screen.

A reset email will be sent to your registered email address from no-reply@veson.com with the subject Reset your password. Check your spam/junk folder if you do not receive it within a few minutes. Do not use the Forgot Password option on any older login screen you may have bookmarked. Multiple failed login attempts may lead to temporarily locking the account.

If this occurs, please contact your Account Manager or our support team for assistance.

We use shared or group email accounts, what should we do?

Each user must have their own unique work email address to access VesselsValue. Group or shared mailboxes are not compatible with SSO. If your team needs to be set up with individual accounts, please contact your Account Manager or our support team for assistance.