What should a user do if I can't find an email I am expecting?
-
Check the actual mailbox (e.g Outlook/Gmail) inbox and its Junk/Spam folder directly.
-
If it's in the mailbox but not Shipfix, try the global search ("ALL" section) in Shipfix , it may just need a broader search rather than being an inbox view issue.
If you still can’t find the email , please raise the issue with support.